Refund Policy
Fair and transparent refund terms designed to protect you. Here is exactly what you are entitled to and how to claim it.
At RealScript, operated by Sirfress Technologies, client satisfaction is central to everything we do. This Refund Policy clearly outlines the circumstances in which you are entitled to a full or partial refund, the cases where refunds do not apply, and the steps to follow when raising a request.
If you have questions about this policy before placing an order, please contact us at support@realscript.com — we are happy to clarify anything.
You are entitled to request a full refund if any of the following situations apply to your order.
Non-Delivery
Work is not delivered within the agreed timeframe and no valid reason has been provided.
Service Error
The delivered work significantly differs from the instructions provided at the time of your order.
Duplicate Payment
An accidental duplicate transaction was charged to your payment method for the same order.
Refund requests must be submitted within 7 days of order delivery to be considered. Requests made after this window will not be eligible regardless of the reason.
In some cases, a partial refund may be granted rather than a full refund. Our support team will assess the situation individually and determine a fair resolution.
Partial refunds are considered when only part of the order was fulfilled, or when minor errors exist in the delivered work but the client has chosen to retain and use it.
- Partial fulfilment: If a multi-part order was only partially completed, a refund proportional to the undelivered portion may be issued.
- Minor errors retained: If the delivered work contains minor inaccuracies but the client opts to keep it with corrections, a partial refund may be negotiated.
The exact amount of a partial refund is determined at the discretion of our support team following a review of the specific circumstances.
Refunds will not be issued in the circumstances outlined below. We strongly recommend reviewing your order instructions carefully before confirming your order.
Changed Requirements
The client modifies their instructions or requirements after work has already commenced.
Unrealistic Deadlines
The deadline provided was too short and minor delays occurred as a direct result.
Work Already Used
The delivered work has already been submitted, published, or otherwise used by the client.
Academic Grade Outcomes
Dissatisfaction based on academic grades received. We do not guarantee specific grades or results.
Once delivered work has been submitted to an institution or used in any professional context, the order is considered fulfilled and no refund will be processed regardless of the outcome.
Follow these three steps to submit a refund request. Our support team will review your case individually and respond as quickly as possible.
Submit Within 7 Days
All refund requests must be submitted within 7 days of your order being marked as delivered.
Contact Support
Email support@realscript.com with your order ID, a clear description of the issue and any supporting evidence.
Individual Review
Your case will be reviewed on its own merits by our support team, who will respond with a decision.
Including your order ID, specific details of the issue and any screenshots or evidence in your initial email will help us process your request significantly faster.
Once a refund request has been reviewed and approved by our support team, the refund will be processed promptly.
- Payment method: All approved refunds are returned via the original payment method used at checkout.
- Processing time: Refunds are processed within 7–14 business days from the date of approval.
- Notification: You will receive an email confirmation once the refund has been initiated on our end.
Please note that while we process refunds promptly, the time for funds to appear in your account may vary depending on your bank or payment provider.
Questions About a Refund?
Our support team is available around the clock to help with any questions about your refund status or this policy.