Privacy Policy

We collect only the information necessary to provide and improve our services. This includes:

• Account Information: Your name, email address and password when you register for an account.
• Order Information: Service type, delivery requirements, academic level, subject area and any special instructions you provide when placing an order.
• Uploaded Files: Documents, drafts and supporting materials you upload for editing, proofreading or other services.
• Payment Information: Billing details processed through our secure, third-party payment gateway. We do not store your full card number on our servers.
• Usage Data: IP address, browser type, pages visited and interactions with our platform, collected automatically to improve performance and security.
• Communications: Messages you send us through our support system, live chat or email.

We use the information we collect solely for the purposes listed below. We do not sell your personal data to any third party, ever.

• Delivering the academic support service you ordered and communicating updates about your order.
• Processing payments securely and managing your account.
• Responding to support requests, questions and revision requests.
• Preventing fraud, abuse and security threats.
• Improving and optimising our platform based on aggregated, anonymised usage patterns.
• Sending transactional emails (order confirmations, delivery notifications). We do not send unsolicited marketing emails without your explicit consent.

• Uploaded files are only accessible to the specialist assigned to your order and relevant internal staff managing that order.
• Your content is never used to train AI systems, sold to data brokers or shared with any external party.
• All specialists working on your order agree to strict non-disclosure terms as a condition of their engagement with RealScript.
• Files are permanently deleted from our servers once your order is marked as complete and the retention period has passed.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure.

While we take all reasonable steps to protect your information, no system is completely infallible. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorised access.

Our platform uses cookies — small text files stored on your device — to ensure the site functions correctly and to improve your experience.

• Essential cookies: Required for core site functionality such as keeping you logged in and maintaining your session. These cannot be disabled without affecting platform use.
• Preference cookies: Store your settings such as your chosen theme (dark/light mode).
• Analytics cookies: Collect anonymised data about how visitors use our site, helping us identify areas for improvement. No personally identifiable information is included.

You can disable or manage cookies through your browser settings at any time. Please note that disabling essential cookies may prevent some features from working correctly.

We use a small number of trusted third-party services to operate our platform. These providers are carefully selected and are only given access to the data strictly necessary for their specific function.

• Payment Processing: Payments are handled by a PCI-DSS-compliant payment gateway. We never receive or store your full card details.
• Email Delivery: Transactional emails (order updates, support replies) are delivered via a reputable email service provider.
• Analytics: We may use anonymised analytics tools to understand aggregate site usage. No personally identifiable data is shared with analytics providers.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

• Uploaded files and order documents are permanently deleted from our servers within 30 days of your order being marked complete, unless you request earlier deletion.
• Account information is retained for as long as your account is active. You may request deletion of your account at any time.
• Payment records are retained for the period required by applicable financial and tax regulations.
• Support communications are retained for up to 12 months to allow us to reference previous interactions and improve our service.

To request earlier deletion of any of your data, contact us at privacy@realscript.com.

Depending on your location and applicable law, you may have the following rights regarding your personal data. We honour these rights for all users regardless of jurisdiction.

To exercise any of these rights, email us at privacy@realscript.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email.

We encourage you to review this page periodically. Your continued use of RealScript after any update constitutes acceptance of the revised policy.

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please get in touch. We are committed to resolving all privacy enquiries promptly and transparently.